Shipping policy
At Digital Click Enterprises (operated by Nuvora Analytica), we aim to deliver your tech hardware, computers, components, and accessories quickly, safely, and transparently across Nairobi and throughout Kenya.
1. Delivery Options & Rates
A. Nairobi & Environs (Local Express Delivery)
We offer fast rider delivery for all orders within Nairobi and surrounding areas:
• Within 5 km of Westlands: KSh 300
• 5 km – 10 km from Westlands: KSh 500
• 15 km – 21 km from Westlands: KSh 800
• Same-Day Dispatch Cutoff: Orders placed before 2:00 PM (Monday – Saturday) are dispatched for same-day delivery (typically delivered within 1 to 4 hours).
B. Outside Nairobi / Countrywide Shipping (Kenya)
For customers outside Nairobi, we ship securely using trusted courier services:
• Flat Standard Courier Rate: KSh 800 (or customer-preferred carrier rates)
• Delivery Timeline: 24 to 48 hours depending on your exact location.
• Preferred Couriers: Wells Fargo, G4S, Easy Coach, or regional shuttle parcel services.
• Custom Carrier Selection: If you prefer a specific shuttle or parcel service, please notify us during checkout or via WhatsApp immediately after placing your order.
2. In-Store Pickup
You can skip delivery fees by collecting your order directly from our shop at Mpaka road Westlands, Nairobi.
• Pickup Hours: Monday – Friday: 8:00 AM – 5:30 PM | Saturday: 9:00 AM – 3:00 PM
• How it works: Select "In-Store Pickup" at checkout. Please present your order confirmation email or invoice upon arrival.
3. Order Processing & Tracking
• Order Verification: Orders paid via M-Pesa or Card are processed immediately upon payment confirmation.
• Tracking Details: Once your package is dispatched via courier (G4S/Wells Fargo/Shuttle), we will send you the courier consignment number / tracking receipt via SMS, Email, or WhatsApp.
4. Shipping Damage & Missing Items
• Transit Risk & Inspection: All items are thoroughly tested and securely packed before dispatch. Please inspect your parcel upon arrival.
• Damaged on Arrival: If your package arrives visibly damaged or tampered with, notify the courier rider/driver immediately and contact us within 24 hours at +254 793 777 613 so we can assist you with a replacement or claim.
5. Contact Us
If you have questions regarding delivery fees, bulk hardware dispatches, or tracking your package:
• Phone / WhatsApp: +254 793 777 613
• Email: sam@digitalclick.co.ke
• Location: Mpaka Road, Westlands, Nairobi, 00100, kenya