Refund policy

Return & Refund Policy

At Digital Click Enterprises (operated by Nuvora Analytica), customer satisfaction is our priority. We offer a transparent, hassle-free return policy covering standard returns (change of mind / buyer’s remorse) as well as defective, damaged, or incorrect items across all our computer accessories, laptop peripherals, and technical equipment.

1. Return Windows

  • Standard Returns (Change of Mind & Non-Defective Items): You may return any unused item within 14 days of the confirmed delivery date or store pickup.

  • Defective, Damaged, or Incorrect Deliveries: Please report any factory defects, shipping damage, or missing items within 14 days of delivery.

2. Conditions for Eligible Returns To be eligible for a return, replacement, or refund:

  • Proof of Purchase: You must present a valid receipt, tax invoice, or order reference number.

  • Item Condition: Products must be returned in new, unused condition with original packaging, user manuals, warranty stickers, and all included accessories intact.

3. Non-Returnable Items

  • Items damaged due to physical misuse, power surge burns, liquid ingress, or unauthorized modifications.

  • Items returned with missing original packaging, broken warranty seals, or missing components.

  • Software products or digital keys once delivered/activated.

4. Return Shipping Fees & Options

  • Defective or Incorrect Dispatches: Digital Click Enterprises covers 100% of return shipping costs.

  • Standard Returns (Change of Mind): The customer is responsible for standard return courier fees.

How to Return an Item:

  • In-Store Return: Visit our office at Mpaka Road, Westlands, Nairobi. Our technical team will inspect the item on-site and process an instant exchange, refund, or store credit.

  • Courier Return: Contact our support team via email at sam@digitalclick.co.ke or phone/WhatsApp at +254 793 777 613 prior to sending any package. Securely pack the item and ship it to our Westlands office.

5. Refunds & Processing Times

  • Monetary Refunds: Once your return is received and inspected, eligible refunds are processed within 2 to 3 business days to your original payment method (M-Pesa or bank transfer).

  • Exchanges / Store Credit: Direct replacements are issued immediately. If an item is out of stock, full store credit will be granted.

6. Store & Contact Details

  • Trading Name: Digital Click Enterprises

  • Legal Entity: Nuvora Analytica

  • Physical Address: Mpaka Road, Westlands, Nairobi, 00100, Kenya

  • Customer Support Email: sam@digitalclick.co.ke

  • Customer Support Line: +254 793 777 613