Find quick answers to common questions regarding ordering, payments, warranty, and delivery at Digital Click Enterprises (operated by Nuvora Analytica)
1. Ordering & Products
Q: Are your products brand new and genuine?
A: Yes. All laptops, components, networking gear, and accessories sold at Digital Click Enterprises are 100% genuine and sourced directly from authorized manufacturers and distributors.
Q: Do products come with a warranty?
A: Yes, all hardware items come with standard manufacturer warranties ranging from 6 months to 3 years depending on the specific product category.
Q: Can I request technical advice or check item compatibility before buying?
A: Absolutely! Contact our technical sales team via WhatsApp or call us at +254 793 777 613. We will help you verify compatibility for RAM, storage upgrades, chargers, or networking setups before you place an order.
2. Delivery & Store Pickup
Q: Where is your shop located?
A: We are located at Mpaka Road Westlands, Nairobi, 00100, kenya. You can visit us in-store during business hours to pick up items or make purchases in person.
Q: How long does delivery take within Nairobi?
A: Orders placed before 2:00 PM are dispatched same-day via local express courier riders. Standard local delivery typically takes 1 to 4 hours.
Q: Do you ship outside Nairobi / countrywide across Kenya?
A: Yes, we ship countrywide using trusted parcel services such as G4S, Wells Fargo, Easy Coach, or regional shuttles. Countrywide shipments typically arrive within 24 hours.
3. Payments & Invoicing
Q: What payment methods do you accept?
A: We accept M-Pesa (Till Number / Express Checkout), Direct Bank Transfers, and major Credit/Debit cards (Visa/Mastercard).
Q: Do you provide official tax invoices / eTIMS compliance?
A: Yes, every purchase comes with an official VAT-compliant tax invoice. If you are buying on behalf of a registered company, please provide your KRA PIN during checkout or via WhatsApp.
4. Returns & Support
Q: What is your return policy?
A: If an item arrives damaged or experiences a technical fault within the return window, we offer repairs, replacements, or refunds in accordance with our Return Policy.
Q: How do I contact customer support?
• Phone / WhatsApp: +254 793 777 613
• Email: sam@digitalclick.co.ke
• Business Hours: Monday – Friday: 8:00 AM – 6:00 PM | Saturday: 9:00 AM – 5:00 PM