Return and Refund Policy

At Digital Click Enterprises, we stand behind the quality of our computer accessories, electronics, and technical equipment. Every item—including laptop chargers, batteries, screens, and peripherals—is tested for quality and compatibility prior to dispatch.

If you experience an issue with your purchase, our Return Policy outlines your options, timelines, and procedures.

1. Return & Exchange Windows

Defective or Damaged Products: 7 Days from the date of purchase or courier delivery.
Incorrect Item Received: 48 Hours from receipt of order.
Warranty Claims (After 7 Days): Covered under the specific manufacturer or store warranty period indicated on your invoice/receipt.

2. Conditions for Eligible Returns

To be eligible for a return, replacement, or refund:

Proof of Purchase: You must present a valid receipt, tax invoice, or order reference number.
Original Packaging & Accessories: The product must be returned with all original packaging, user manuals, warranty stickers, and included cables/adapters intact.
Condition: The item must show no signs of physical abuse, liquid exposure, power surge burns, or altered serial numbers.

3. Non-Returnable & Non-Refundable Items

The following items are excluded from standard returns or refunds:

Products damaged due to power surges, improper electrical installation, or physical mishandling.
Items returned without original seals, warranty stickers, or packaging.
Items purchased under clear-out sales or special clearance promos (unless defective upon receipt).
Software products or digital keys.

4. How to Initiate a Return

Option A: In-Store Return (Recommended)

Visit our physical store in Westlands, Nairobi. Our technical team will inspect the item on-site, verify the issue, and process an instant exchange or store credit if eligible.

Option B: Courier / Shipping Return

If you are outside Nairobi or unable to visit the store:

Contact Support: Reach out to our customer support team via phone/WhatsApp or email at sam@digitalclick.co.ke before sending any item.
Technical Assessment: Provide photos or a short video demonstrating the defect or incorrect product.
Ship the Package: Once approved, package the item securely and ship it to our designated Westlands collection office via a registered courier service.

Shipping Cost Policy:

If the return is due to an error on our part (e.g., wrong model dispatched) or a factory defect verified within 7 days, Digital Click Enterprises covers the return shipping cost.

If the return is due to customer error (e.g., ordering an incorrect pin size or voltage without verifying), the customer is responsible for shipping fees.

5. Refunds & Store Credit

Once your returned item is inspected and approved:

Exchanges: Replacement units are dispatched immediately or issued on-site.
Store Credit: If a direct replacement is out of stock, full credit will be issued toward any other product in our store.
Monetary Refunds: Refunds (via M-Pesa or bank transfer) are processed within 2–3 business days if a replacement or suitable alternative cannot be provided.

6. Warranty Service

For hardware items that develop faults after the initial 7-day return window:

Items covered under store or manufacturer warranty will be repaired or replaced according to the warranty terms stated on your purchase receipt.
Warranty covers factory defects only and excludes physical drop damage, liquid ingress, or power supply burns caused by un-grounded sockets.